The Communications team continues to support Villagers whenever a question arises, or glitch occurs with our online platforms—whether it be on the Member Portal or Member mobile app. When Anita Leung—the WOW (Welcome to Our Website) coordinator transitioned into her HR role, Mariam Ibrahim, the Communication team’s webmaster, in March stepped up to assist. Since the webmaster role carries a lot of responsibilities and tight timelines, we found that her attention is divided, so we found a better way to serve our customers.
Starting April 21, to ensure customer service excellence, we ask that you make an appointment by emailing Mariam at mibrahim@the-villages.com or placing a call at 408-223-4681. Mariam welcomes the opportunity to serve you Mondays, Wednesdays and Thursdays in person (Building B)—or Tuesdays and Fridays via phone. Please note: Mariam will be out of the office May 5-15.
Mark your calendars!
Our Technology Showcase is another way to get familiar with your technology. Come to the next presentation, Thursday, April 24 from 2:20 p.m. to 4 p.m. in the Clubhouse Oak and Sunset rooms.
