Starting April 1, 2025, Villagers will notice a change in the way monthly statements are provided. To ensure compliance with Davis-Stirling regulations, members who reside in condos will begin receiving two separate monthly statements—one for Club dues and account charges and another for Association assessments.

If you live in a single-family home, your statement process will remain the same, with one consolidated statement from the Club.

With The Villages’ new online business operations system, the Accounting team provides breakdowns of each financial category, so you will have a clearer view of where your contributions are allocated. This update ensures compliance with the segregation of accounts as required by Davis-Stirling regulations while enhancing clarity for our members.

Delivery Methods Remain Flexible

Your preferred method of receiving statements—online, by mail, or both—will remain unchanged. This ensures continuity and convenience as we transition to the new system.

Stay Updated

More details about the new statement process will be shared in the coming months. Look for updates in The Villager, FastNews and other communication channels.

Questions? 

If you have questions or would like to update your Membership accounting information, feel free to contact the Accounting team:

• Email: accounting@the-villages.com
• Phone: (408) 223-4639
• In Person: Visit Building A to speak with an Accounting representative.

We trust that these improvements will provide a better accounting experience with The Villages.

The last of our new technology tools rolls out into the palm of your hands—The Villages Golf & Country Club mobile app (a.k.a. Member App). This mobile app displays at a glance The Villages’ top events and information, including The Villager Online news and push notifications. With a tap, you can quickly get to popular interests, news, numbers and important content as well as another convenient way to book a tee time or make a dining reservation.

Tailored Member App content and functionality that differs from the Member Portal

• Notifications (Bell icon top right) – Once a notification’s released, the alert comes across your mobile screen and, if missed, a red circle icon will appear at the top right of the Bell indicating the number of notifications you have.
• Profile – Settings (green gear icon) takes you to important options to activate or opt-out. To increase your connections to your community, we encourage you to tap options to green to make options active—especially Add App Notifications.
• Alert Us – This tile connects you to Public Works, with submitting a Work Order at your fingertips. Alert Us also is the place to contact Public Safety and give your guests gate access.
• Member ID – This QR Code will be another way to make a purchase at The Villages. It’s coming soon!

Ready for you to download!

Option 1: Tap the appropriate button (Apple, App Store; Android, Google Play) on your mobile device.

Option 2: Go to the Apple App Store or to Google Play Store and type The Villages Golf and Country into the Search bar. Make sure it has our Bell Tower logo. Once downloaded and installed, your login is required. Please log in to the app with the same login credentials that you use for accessing the new Member Portal.

Option 3: Open the camera app on your phone and scan this QR code.

Need Assistance?

If you dont have access to the Member Portal, go to the Villages Support site and fill out the I Still Need Help form.

If it’s a download issue, go to the Support site and view our Video Tutorial Downloading the Member App.

Or attend the next WOW session. WOW sessions will be ongoing on an as-needed basis.Thank you for being a valued member of The Villages community.

We hope you enjoy the extra convenience of The Villages online!

How do we dispose of Tetra-Paks and refrigerator cartons?  Garbage or Recycling Bin?

Tetra Paks and  refrigerator cartons often are used to sell all types of milk, juice, soup, tomato sauce, dairy products, etc.

 Place both in the recycling. Tetra-Paks are identifiable by the smooth and glossy plastic carton and shiny metallic lining on the inside. When recycling, Tetra-Paks should not be flattened, as this can lead to them being misidentified and improperly sorted by the sorting machinery at the processing facilities. Refrigerator cartons (such as milk and juice) contain more paper than a Tetra Pak carton. Empty the cartons of any liquid or residue and, if possible, remove any plastic or metal caps or spouts before recycling. Remember to recycle right!