Comcast/Xfinity onsite and virtual appointments available
Deisy Gomez, The Villages Comcast/Xfinity Account Manager, will be available December 4 from 12 p.m. – 2 p.m. in the Sequoia for drop in questions about your account, services and equipment.
She is available for virtual appointments every Friday by appointment from 10 a.m. – 2 p.m.
Landscape maintenance maps for the month of November
Gate Access updates notifications improves reliability for residents
In a recent update to its notification services, ABDi has transitioned from text message notifications to push notifications for Gate Access alerts. The change comes in response to ongoing delays in text message delivery caused by cellular providers, which have impacted residents’ timely receipt of notifications.
Why the Shift to Push Notifications?
ABDi explained that although they send notifications to cell providers immediately, carriers are frequently delaying their delivery. To ensure residents continue receiving real-time alerts, ABDi is encouraging the use of push notifications via the GateAccess app, available for both iOS and Android devices.
Getting Started with Push Notifications
Residents can switch to push notifications by following a few easy steps:
Download the GateAccess app from either the iOS App Store or Google Play.
After installing, allow notifications by going to Settings on the phone.
In Settings, navigate to Notifications > GateAccess, then Allow Notifications.
iPhone users, in particular, have the flexibility to choose how notifications appear on their device, selecting from options like Lock Screen, Notification Center, and Banners.
Why Push Notifications Work Better
Unlike text notifications, push notifications are sent directly through the GateAccess app, bypassing cellular provider delays and offering a more reliable communication method. With this streamlined approach, residents can be alerted as soon as guests arrive or security updates are available.
ABDi’s recommendation aims to improve communication efficiency and ensure residents remain informed about important updates in real time.
In addition to more reliable notifications, switching to push notifications on the GateAccess app allows residents to manage their guest list directly from their phones. With just a few taps, residents can add or modify guest information, granting them control and convenience in overseeing access to The Villages front gate. This user-friendly feature ensures that residents can maintain up-to-date guest lists and stay informed of arrivals—all at the touch of their fingertips.
Notice of upcoming exterior home inspection for fire safety
Dear Condo and Single-Family Homeowners,
As part of The Villages Golf and Country Club’s efforts to become a Firewise Community, exterior home inspections will be conducted in the coming weeks for all 2,309 condos to identify potential fire safety concerns. These inspections will be scheduled automatically. Single-family homeowners, however, must request an inspection for their property using the contact information below. Inspections for single-family homes will follow a separate schedule.
What to Expect:
Weather permitting, a volunteer from the community will be inspecting the exterior of your home (condo or single-family) for fire safety issues, such as vegetation within 5 feet of structures, hazardous materials, and other related concerns. The volunteers will be wearing a red lanyard with their name for identification.
The inspection will consist of a walk-around of your property and the taking of pictures. You do not need to be present during the inspection.
Inspections will take up to 30-45 minutes.
While we do not have specific dates for when each home will be inspected, we will do our best to notify the DACs and leave a notice on your door handle once your property has been inspected.
A Defensible Space & Home Hardening Evaluation report will be made available to homeowners only upon request, provided you have submitted your email address to the Firewise Team. This report will be issued after all condominium inspections have been completed, which we anticipate will be by the end of March 2025. Homeowners may choose to share their own report with anyone they wish.
This initiative is aimed at making our community safer and more resilient to wildfires. The inspections are for evaluation purposes only and will help identify areas that could improve your property’s fire resilience. It is not for compliance or enforcement.
Thank you for your cooperation and support as we work toward becoming a Firewise Community.
If you have any questions, or if you are a single-family homeowner and would like to schedule an inspection, please contact us at:
As many of you are aware, the annual Financial Statement is required to be distributed within 120 days of the close of the fiscal year, per Civil Code 5305. Unfortunately, a server crash in July 2024 impacted our business operations financial software delaying access to essential information. While we have been able to recover the data gradually as the server was restored, this interruption has resulted in a multi-week delay in our audit process.
We anticipate that the Financial Statement will be ready for distribution by or before December 31, 2024. We apologize for any inconvenience caused by this delay and appreciate your patience as we work to complete the process thoroughly and accurately.
Thank you for your understanding and attention to this matter.
Sincerely, Theresa M. Ostrander General Manager
Glen Arden Roof Project – weather delays, new schedule next week
Bistro’s outdoor dining gets renovated!
For Villagers who lived in this community prior to the 2020 pandemic, they recall that the Bistro’s outdoor dining was nonexistent. In step with thousands of businesses across the country, The Villages Bistro pivoted to keep its doors open and, with EVF’s (Evergreen Villages Foundation) amazing financial support, guests still enjoy their outdoor dining experience. The entire shade structure creation was only to be temporary, however, just to get us through the pandemic. Two years past its start date, the Bistro’s long-term renovation has begun. Out with the old and in with the new started the morning of October 16 with the worn out overhead tent being removed. The FY24-25 Capital Replacement funds set aside for this renovation include building a pergola that replaces the tent and new umbrellas to provide additional outside protection. And what about that fire pit? Turned off years ago, the fire pit will once again warm those nearby—and just in time for the cooler weather.
We’re excited to see the Bistro’s enhancements unfold. We think you will be thrilled with the added enjoyment these innovations will soon bring.
Public Works updates for the week of October 28
Highlands Street Warranty Work
The Villages Public Works team has been working with ASI to get warranty work completed for the last four months. We were able to seize a window of opportunity with the vendor to get the project completed October 29. We apologize for the last-minute notice. The street will be blocked at the location (see map below) for the project timing indicated below.
Valle Vista Vents
The Public Works team received the correct vents and have scheduled with the contractor to begin the week of November 4. (See tentative scheduled below.)
Working Hours 8 a.m. – 4 p.m.
Beta Site Turf Conversion – Entrance, Del Lago and Montgomery Frontage
The beta site conversion continues along the Del Lago frontage through Montgomery next week.
From October 28 through November 1, the Public Works team alongside Posey Design & Construction will prep and paint the sound wall facing Villages Parkway.
Asphalt Pathways – Montgomery, Hermosa and Heights
Redline Asphalt is scheduled to perform safety repairs to the asphalt walkways on Wednesday, October 30.
The MOTUS (Opt-In) Elective Earthquake Insurance Program
In July 2022, both The Villages Association (ABOD) and The Villages Homeowners’ boards (HBOD) introduced an earthquake insurance program offered by Motus Insurance Services. The Motus earthquake insurance program is an optional insurance policy that The Villages owners may purchase to protect themselves in case of an earthquake that causes damage to their property. Motus offers temporary living off-site and potential special assessments cost assistance. It’s an alternative, with some unique features compared to other individual earthquake insurance programs such as those offered by the State of California’s CEA program, or some private insurance companies.
A Motus policy is not earthquake insurance purchased by, or for, any of The Villages corporations – it is available only to individual homeowners (condominiums and single-family homes).
With the Motus program, each owner of a condo/villa or single-family home must decide for themselves whether they want to buy earthquake insurance and the type and amount of coverage. Motus offers two policy versions – one version for condo/villa owners, and another version tailored for single-family homeowners.
To learn more about Motus, view the Motus Enrollment Materials below, or visit www.MOTUSINS.com.
Disclaimer: Purchasing a Motus insurance policy is strictly an individual resident’s choice. Neither the Villages Association, nor the Golf and Country Club, nor the Homeowners’ corporations make any recommendations for or against purchasing a Motus policy.
Recycle Right: Plastic Bags
Recycle Right. Do plastic bags, wrap, and film go into a recycling bin or garbage bin?
The answer: Put them in a garbage bin or take to a recycler retailer. When placed in the recycling bin, they can jam up the sorting equipment. However, you can recycle clean plastic bags by bringing them to a drop-off location such as a grocery store. Local options include Target located at 3155 Silver Creek Road and Sprouts located at 1771 E Capitol Expressway. Otherwise, place plastic bags and film in the garbage bin. Prevent litter by putting all bags inside one bag that has been tightly tied shut. If not, they can easily blow away. Remember—recycle right.