The Maintenance Services Department’s general work hours are Monday through Friday, 8 a.m. to 4:30 p.m. If you experience a maintenance emergency during those hours, please call the office right away at 408-223-4670. Even if you are certain the emergency is your responsibility, Maintenance Services can provide a list of contractors that are familiar with The Villages and may be helpful for the repair.

If a maintenance emergency occurs outside of the general work hours or during a holiday, please call Public Safety at 408-223-4665. The Public Safety Department will contact the Maintenance Area Supervisor and/or the appropriate contractor. Together, they will all help to resolve your maintenance emergency.

I want to share what’s driving us toward our future at The Villages Golf and Country Club. We’re undergoing significant organizational change, transitioning from decentralized dysfunction to centralized excellence. Embracing the philosophy of Right Skills, Right People, Right Seats, we are aligning with core competencies and reviving The Villages Guiding Principles.

Our mission is to lead with purpose, focusing on core services and embracing technology for a 21st-century experience. We’re committed to service excellence, taking responsibility, and doing the right thing—even when no one is looking. We’re committed to transparency and facing hard truths as we move forward. The next series of GM Corner messages will introduce the Villages team.

Join me on the last Wednesday of each month at Fireside Chats in the Clubhouse for open discussions. These meetings, along with our regularly scheduled forums (Executive Round Table), provide platforms to share the evolution of The Villages, setting new standards, and collectively raising the bar. Together, we will reshape a community that excels and sets a new pace.

                        —Theresa Ostrander Villages General Manager