Winter is coming – prepare for the cold

Public Safety Protocols in Place for After-Hours Emergencies

As winter weather approaches Northern California, residents are encouraged to prepare for colder temperatures, rain, and potential storm-related issues. The region is expected to experience a mix of wet weather and chilly conditions, which could lead to unforeseen maintenance concerns within residential areas.

To ensure the safety and well-being of residents during this time, the Public Safety Department has implemented clear protocols for after-hours emergencies. Residents experiencing weather-related concerns after standard business hours are advised to contact the Public Safety team directly at 408-223-4665. Upon receiving a call, Public Safety personnel will promptly arrive on-site to assess and document the issue.

It is important for residents to understand that not all maintenance issues that arise during inclement weather fall under the association’s responsibility to repair. However, the Public Safety Department and the Public Works team are working in close partnership to address concerns as efficiently and effectively as possible. Their collaborative efforts ensure a seamless response to emergency issues, with Public Safety providing initial documentation and on-site assessments while Public Works prioritizes repairs and maintenance where needed. Together, they are united in their mission to provide the highest level of service to the community.

Residents are encouraged to take proactive measures to prepare for winter weather, such as:

• Reporting fallen branches or hazardous debris promptly.
• Ensuring personal property, such as outdoor furniture, is secured ahead of storms.
• Keeping emergency supplies like flashlights, batteries, and blankets on hand.

The Public Safety and Public Works teams appreciate residents’ patience and cooperation as they work in tandem to maintain a safe and responsive environment throughout the winter season. For all after-hours emergencies, please remember to call 408-223-4665. Together, the community can navigate the challenges of winter weather with safety and confidence.